Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect several types of information from and about users of our website, including:

• Contact information (such as name, email address, mailing address, and phone number)
• Account information (such as username and password)
• Transaction information (such as payment details, purchase history, and shipping information)
• Profile information (such as preferences, product interests, and demographic information)
• Communications (such as customer service inquiries and survey responses)

1.2 Usage Information

We may automatically collect certain information about your equipment, browsing actions, and patterns when you interact with our website, including:

• Log information (such as IP address, browser type, operating system, referring pages, and access times)
• Device information (such as device identifiers, location information, and mobile network information)
• Usage data (such as traffic data, communication data, and the resources that you access and use on the website)
• Cookies and similar technologies (as described in our Cookie Policy)

2. How We Collect Information

2.1 Direct Collection

We collect information directly from you when you:

• Register for an account
• Place an order
• Subscribe to a newsletter
• Fill out a form
• Participate in a survey or promotion
• Contact customer service

2.2 Automated Collection

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function properly
• Analytical/performance cookies: Allow us to recognize and count visitors and see how they move around our website
• Functionality cookies: Enable the website to provide enhanced functionality and personalization
• Targeting cookies: Record your visit to our website, the pages you visit, and the links you follow

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

2.3 Third-Party Sources

We may also collect information about you from third-party sources, such as:

• Business partners
• Social media platforms
• Public databases
• Marketing partners

3. How We Use Your Information

We may use the information we collect about you for various purposes, including to:

• Provide, maintain, and improve our website and services
• Process transactions and send related information
• Create and manage your account
• Send administrative information, such as updates to our terms, conditions, and policies
• Respond to your comments, questions, and requests
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities in connection with our website
• Detect, prevent, and address technical issues
• Protect the rights, property, or safety of our business, our users, or others

4. How We Share Your Information

We may disclose your personal information to the following categories of recipients:

• Service providers: Third-party vendors who perform services on our behalf, such as website hosting, data analysis, payment processing, order fulfillment, and customer service
• Business partners: Companies with whom we jointly offer products or services
• Affiliates: Companies that control, are controlled by, or are under common control with us
• Legal and regulatory authorities: Law enforcement or other government entities as required by law or in response to a legal process
• Potential buyers: To a potential buyer (and its agents and advisers) in connection with any proposed purchase, merger, or acquisition of any part of our business
• Other third parties: With your consent or direction

5. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as:

• Right to access your personal information
• Right to correct inaccurate or incomplete information
• Right to delete your personal information
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent

To exercise your rights, please contact us using the details provided in the "Contact Us" section below.

8. Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

9. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside Portugal and choose to provide information to us, please note that we transfer the information to Portugal and process it there.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@renovateportugal.com
• By mail: Flat 37 Joshua Overpass, North Harrison BT79 7AQ
• By phone: +443840222749